STAFF TRAINING

I’ve heard this said by some of my retail friends over the years and I know that they really believe that they have carried out staff training based upon many years of experience working in retail.

Unfortunately, such conversations have come from those who have had a claim brought against them by a staff member and when I ask the following poignant two questions I have to tell them that the absence of appropriate training records leaves them with little if any defence.

• Did you follow up your training by giving your staff a written instruction?

• Did the staff member return a signed copy confirming that they have received and understood the training?

Without these records being available your insurer has very little to work with in terms of defence.

Such instructions as wearing protective clothing, gloves, footwear.

Please make sure that all training, whether official or unofficial is documented as it may need to be produced should a claim arise.

Always remember - call us to discuss any/every incident. We will advise and guide you.